Shipping
At PHiFiT, we are committed to delivering your order safely and efficiently. Should you have any questions, please contact our Customer Support team at support@phi.fit.
Processing Time
All orders are processed within 2 business days (excluding weekends and holidays) after your order is placed. You will receive a confirmation email with your tracking information once your order has shipped. During peak periods (e.g., holidays, promotional events), processing times may be extended. We appreciate your patience and understanding.
Shipping Rates & Delivery Times
We currently ship to Australia, Canada, Hong Kong, Singapore, United Kingdom, and United States. Shipping rates and delivery times vary based on your location and the shipping method selected at checkout.
|
Destination |
Flat Rate Shipping |
Free Shipping for Orders Above |
|
Australia |
$20 AUD |
$250 AUD |
|
Canada |
$75 CAD |
$350 CAD |
|
Hong Kong |
Free |
Free for all orders |
|
Singapore |
$20 SGD |
$200 SGD |
|
United Kingdom |
£ 15 GBP |
£ 150 GBP |
|
United States |
$12 USD |
$175 USD |
Note: We are unable to ship to P.O. Boxes or APO/FPO addresses.
Duties and Taxes
International orders may be subject to customs fees, duties, or taxes that are determined by the destination country. These fees are not included in our shipping rates and must be paid by the customer upon delivery.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number and link to track your package.
Missing Packages
We understand how frustrating it can be when a package goes missing, and we’re here to help! If your order hasn’t arrived within the estimated delivery timeframe, please follow these steps:
- Check the Tracking Information: Start by reviewing the tracking details provided in your shipping confirmation email.
- Contact Us: If you’re still unable to locate your package, reach out to our Customer Support team at support@phi.fit. Please include your order number and tracking details, and we’ll work with you to resolve the issue as quickly as possible.
We’ll do everything we can to assist you, whether it’s working with the carrier to locate your package or finding the best solution to ensure you receive your order.
Changes to Shipping Details
If you need to update your shipping address or make changes to your order, please contact us immediately at support@phi.fit. We’ll do our best to accommodate changes before the order is shipped.
Questions?
If you have any further questions about our shipping policy, feel free to reach out to us at support@phi.fit.