Returns
Your happiness is our priority and if you are not satisfied with your purchase, simply contact us within 30 days for a refund. While we don't offer exchanges at this time, you're welcome to return the product and start a new order on our website as soon you're ready.
Returns:
- We accept returns initiated within 30 days of the delivery date.
- Products must be in new, unused, and unworn condition with all original tags attached and packaging intact.
Refunds:
- The refund amount will be exclusive of the original shipping costs and taxes paid.
- Once we receive and inspect your returned good(s), we will notify you via email of the approval / rejection of the return.
- Once approved, the amount will be refunded to the original payment method used for the purchase.
- Please allow 7-14 business days for the refund to be processed and to appear in your account.
Shipping for Returns:
- Customers are responsible for the shipping cost of returning the goods.
- Our customer support will be able to assist with the return shipping instructions depending on your location.
How to Return an Item:
- Contact our friendly customer support team at support@phi.fit to initiate the return process. They'll provide you with instructions and answer any questions you may have.
- Package the item securely with your proof of purchase and send it to the address provided.
- We will notify you upon receipt of your returned item(s).
Items Not Eligible for Return:
- Sale and clearance items.
- Worn or used items.
If you have any questions or need assistance with your return, please reach out to our Customer Service team at support@phi.fit.